Refund Policy

Effective date: 2026-10-02

1. Digital goods, delivered immediately

Our Products are digital files delivered to you immediately upon purchase. Because of the nature of digital goods, they cannot be “returned” once delivered.

2. All sales final

As a general policy, all sales of digital Products are final and non-refundable.

This policy does not exclude, restrict or modify any guarantee, right or remedy you have under laws that cannot be excluded, including the Australian Consumer Law. Where such a right applies, it prevails over the general policy above.

3. Your consent at checkout

By completing your purchase, you expressly request immediate delivery of the Product and acknowledge that, to the extent permitted by applicable law, you thereby waive any statutory right of withdrawal or cooling-off period.

4. Merchant of Record

Payments and refunds are processed by Stripe as the Merchant of Record. Stripe may, at its discretion and under its own policies, issue refunds or resolve payment disputes. Any refund granted may result in the immediate revocation of your access to the related Product in your download library.

5. Problems

If a Product is faulty, mis-delivered, or you were charged in error, contact us at support@claritas.city and we will work with you in good faith to resolve it.

We do not offer the Products to customers in the European Economic Area, the United Kingdom or Switzerland. If an order from one of those territories is charged despite this, we will refund it in full and withdraw the corresponding access.

Questions: support@claritas.city